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To answer that question, it’s important to share client stories that describe actual assignments that we have undertaken on behalf of consumers. These include:
To protect client confidentiality, we identify them by their initials and have not named the banks or merchants who were involved. Confidentiality is a critical obligation we maintain on behalf of our clients. The examples below are real and the events listed occurred as described. The client’s country of residence is marked by that country’s flag.
These client stories represent the broad range of services we provide, as well as the types of strategies we develop to resolve disputes, which can vary significantly based on factors such as their nature, complexity, and the countries in which they occur.
Each case we handle has its own set of unique circumstances. Each case is the product of several different components: different forms of payment, different merchants, different goods or services, and different banks. In addition, every bank is obligated to operate in accordance with its own government-issued charter.
Chargebacks are only applicable to credit card or debit card transactions. Some merchants are more inclined to be conciliatory towards their customers than others. Goods and services must be addressed with customised recovery strategies. In addition, banks vary in the level of experience they have in dealing with these disputes. Every jurisdiction has its own regulator or ombudsman that can review a bank’s decision, and every jurisdiction has its own set of laws that may affect the disposition of the case.
MyChargeBack works closely with clients to design strategies that are tailored to the requirements of their specific dispute.
By detailing these client stories, we can provide a broad overview of the types of disputes MyChargeBack clients have entrusted to us, for which we delivered efficient and successful resolutions.
The Case of C.H.L. (Sweden)
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The Case of B.H. (UK)
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The Case of V.P.G (Canada)
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The Case of G.E.
(South Africa)
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The Case of G.B. (USA)
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The Case of M.K. (Kuwait)
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The Case of V.B. (Honduras)
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The Case of Y.T.
(the EU and Australia)
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The Case of S.U. (Austria)
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The Case of A.G (Spain)
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The Case of H.P. (Finland)
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The Case of E.H. (Thailand)
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The Case of J.M. (Belgium)
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The Case of S.A. (UK)
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The Case of B.R. (USA)
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The Case of R.C. (Hong Kong)
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The Case of A.S. (South Africa)
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The Case of H.F. (UAE)
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The Case of S.N. (Italy)
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The Case of M.F. (UAE)
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The Case Study of S.K. (Australia)
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The Case of M.K. (Slovenia)
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The Case of S.N. (Australia)
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The Case of S.J. (UK)
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The Case of J.J. (Slovakia)
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The Case of V.R. (Mexico)
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MyChargeBack is a trading name of Quandrance Finance Ltd, registered in England and Wales, company registration 11522989.
Registered address: Unit 1, Office 4A, 1st Floor, Ravensdale Industrial Estate, Timberwharf Road, London N16 6AY. VAT No: 313 1819 32.
Quandrance Finance Ltd is authorised and regulated by the Financial Conduct Authority as a claims management company.
Firm Reference Number: 838260. Telephone: +44 20 8068 0693.
Regulated by the Information Commissioner’s Office in Respect of the Data Protection Act 2018 number: ZA453504.
You do not need to use a claims management company to make your complaint to the financial firm. If your complaint is not successful and you reside in Great Britain, you can refer it to the Financial Ombudsman (FOS) and the Financial Services Compensation Scheme (FSCS) for free if you wish for them to review your case, providing you have approached the financial firm first and the subject matter of your complaint against the financial firm falls within the remit of the FOS.