Contact tracing leading to credit card fraud has increased significantly due to the COVID-19 pandemic. So what is contact tracing? And what are contact tracers?
The objective of contact tracing is to identify and advise those who have come into proximity with coronavirus-infected individuals. In order for this to run effectively, the contact tracers need to make numerous calls and send many text alerts to potentially affected citizens. Needless to say, contact tracing has ramped up significantly with a number of mobile apps and manual programs.
As a result, warnings across the United States are alerting individuals of a new phishing scam. Scammers are presenting themselves as COVID-19 contact tracers leading to credit card fraud and identity theft.
The U.S. Department of Justice, Department of Health and Human Services, the Federal Trade Commission, the Better Business Bureau, and state law enforcement agencies throughout the country have issued several alerts with respect to phone calls, texts and emails to solicit private information.
Is Contact Tracing Mandatory?
Legitimate contact tracers generally work or volunteer for health departments. Their function is to notify COVID-19 patients to track symptoms, assist with advice pertaining to isolation regulations and work to identify others that came into close proximity with the virus.
This public health initiative is one of a number of strategies that has been employed to help contain further spread of the virus while specialists work towards treatments and vaccines.
Legitimate tracing has been employed in most countries and shows positive results with respect to containing the virus.
An authorised contact tracer may ask you to provide names, numbers and email addresses of those you may have come into close proximity with over a specified period. They will not disclose any personal information pertaining to the person who tested positive and initiated the tracing effort. In addition, an authorised tracer should have all the necessary information to provide details of testing locations, telephone numbers and other such critical information.
Contact Tracing Scam Red Flags
If you receive a text with a link from a supposed contact tracer it should raise a red flag. This is an obvious phishing scam designed to get users to download malware on their device. Local health officials will only send a text message to advise citizens to expect a call from the relevant authorities.
A caller that requests you to provide your Social Security number should immediately be treated as a scam. Legitimate tracers will never ask you to provide this information. In fact, it is advisable to never give out your Social Security number over the phone to anyone.
If a caller provides you names and details of the infected person they claim led them to you, you can be sure it is a scam. That kind of information is private and confidential and legitimate tracers do not divulge such information.
Lastly, if a caller requests banking or credit card information, or payment, you can immediately write it off as a scam. Tracing does not require any of this information for payments.
Protect Against Contact Tracing and Credit Card Fraud
There are a number of ways to protect yourself from contact tracing and credit card fraud. Start by raising your awareness of the huge number of scams that are out there. Don’t believe all communication you receive, whether by phone, text message or mail. Ignore communication received from unknown and unverifiable sources. Don’t click on any links received from unknown numbers. Instead, delete those messages right away. Don’t share any private information, including your personal details and Social Security number. Lastly, don’t share your card or banking information or send money to any institution without verifying its source.
Reporting an Incident
If you are the victim of a tracing scam or any other type of phishing scam, contact MyChargeBack today for a free consultation. We are a financial services firm with a global reach. Working with over 800 banks, we have assisted clients on every continent recover millions of dollars in assets that they thought they lost for good.