We’re happy to answer whatever specific questions you might have in a chat or over the phone. In the meantime, here are some answers to those that are the most frequently asked.
MyChargeBack is a financial services firm focusing on cryptocurrency, mis-sold investments and other complex transaction disputes. We have a global focus and an international client base throughout Europe and beyond.
We are based in London.
Absolutely. Whether you were buying goods or services, if you did not receive what you paid for, and the merchant refuses to make it right, you likely qualify for a chargeback.
Yes it does, but you may have more time than you think, or even more than your bank thinks. The rules governing deadlines are complex and confusing, but we are the experts. It’s very possible that your banker, faced with a chargeback request, will simply assume that 120 days is the final limit.
But we know — and are able to explain — that there are many authorised transactions for which the deadline is actually 540 days. Once we’ve taken a look at your case, we will quickly determine if you qualify, and then it’s our job to make sure your banker understands.
If it is, we’ll tell you upfront and explain why. We do not accept cases that present insurmountable obstacles. With a few questions about your case, we can determine if our services would be of benefit to you. We understand the sensitive issues involved and all conversations are strictly confidential.
That depends on the size of your claim and the complexity of your case. We offer our clients chargeback and investigative services for transactions of £5,000 (or the equivalent in other currencies) and above. The fees cover the preparation of documentation and discussions with your bank.
Certain clients commissioning non-regulated services, such as investigative services and reports, are also charged an initial, nonrefundable fee for such services.
Client Fund Recovery Range
Success Fee Rate
Max Total Fee
£1 – £1,499
£1,500 – £9,999
£10,000 – £24,999
£25,000 – £49,999
£50,000 – Up
Step #1: Assemble Your Documentation
To ensure quick processing of your dispute, you will need to present a convincing case to your bank. MyChargeBack will first review all your documentation and prepare the paperwork. You will then be able to submit it to the bank in the most effective way possible.
Step #2: Answer the Questions Fully
MyChargeBack can craft an effective strategy only if we are provided with accurate information. Before we begin, therefore, we will provide you with a questionnaire. Answer the questions as accurately as possible. With your cooperation, we will then prepare the best possible chargeback case for you.
Step #3: Respond Quickly
You cannot initiate a chargeback forever. There are various deadlines and time frames that are non-negotiable. Keep in mind that the chargeback process can extend over several months. For that reason, it’s in your best interest to file your dispute as quickly as possible after you made the transaction, and thereafter to promptly respond to communication from us or your bank.