Frequently Asked Questions

We’re happy to answer whatever specific questions you might have in a chat or over the phone. In the meantime, here are some answers to those that are the most frequently asked.

Questions about Us

MyChargeBack is a financial services firm focusing on cryptocurrency, mis-sold investments and other complex transaction disputes. We have a global focus and an international client base throughout Europe and beyond.

We are based in London.

  • To provide consumers who did not receive the goods or services they contracted with the most effective strategies to enable them to recover their funds
  • Our motto is ‘Put your money back in your wallet – where it belongs’
  • Our mission statement is ‘We bring our expertise in complex payment disputes to the consumer’s side’
  • Our parent company, Quandrance Finance Ltd, is licensed and regulated by the Financial Conduct Authority (FCA)
  • MyChargeBack has been quoted as a trusted authority in articles published by ForbesThe Huffington Post, the Canadian Broadcasting Corporation (CBC),, Bankrate, and Fox News, among other respected news outlets
  • We only partner with reputable financial institutions such as Natwest 
  • Ask our clients – we’ll gladly introduce you
  • And your most important assurance is that upon a successful recovery, your chargeback goes directly to your bank account and not to us − we trust you to pay us once your case is resolved!
Questions about Chargebacks

Absolutely. Whether you were buying goods or services, if you did not receive what you paid for, and the merchant refuses to make it right, you likely qualify for a chargeback.

Yes it does, but you may have more time than you think, or even more than your bank thinks. The rules governing deadlines are complex and confusing, but we are the experts. It’s very possible that your banker, faced with a chargeback request, will simply assume that 120 days is the final limit.

But we know — and are able to explain — that there are many authorised transactions for which the deadline is actually 540 days. Once we’ve taken a look at your case, we will quickly determine if you qualify, and then it’s our job to make sure your banker understands.

Not in the slightest. Banks have dispute departments to handle issues such as these. And assuming you obtain a chargeback, it will be paid not by your bank but by the acquiring bank on the other end of the transaction from funds held in the account of the merchant whose service you have successfully challenged.
Questions about Working Together
We will give you a free no-commitment thorough review of your case, and then we will give you our professional analysis of your chances of success. Each case we accept has unique characteristics and requires slightly different strategies to recover your funds. Please contact us to review your case.

If it is, we’ll tell you upfront and explain why. We do not accept cases that present insurmountable obstacles. With a few questions about your case, we can determine if our services would be of benefit to you. We understand the sensitive issues involved and all conversations are strictly confidential.

That depends on the size of your claim and the complexity of your case. We offer our clients chargeback and investigative services for transactions of £5,000 (or the equivalent in other currencies) and above. The fees cover the preparation of documentation and discussions with your bank.

Certain clients commissioning non-regulated services, such as investigative services and reports, are also charged an initial, nonrefundable fee for such services.

Client Fund Recovery Range

Success Fee Rate

Max Total Fee

£1 – £1,499



£1,500 – £9,999



£10,000 – £24,999



£25,000 – £49,999



£50,000 – Up



Step #1: Assemble Your Documentation
To ensure quick processing of your dispute, you will need to present a convincing case to your bank. MyChargeBack will first review all your documentation and prepare the paperwork. You will then be able to submit it to the bank in the most effective way possible.

Step #2: Answer the Questions Fully
MyChargeBack can craft an effective strategy only if we are provided with accurate information. Before we begin, therefore, we will provide you with a questionnaire. Answer the questions as accurately as possible. With your cooperation, we will then prepare the best possible chargeback case for you.

Step #3: Respond Quickly
You cannot initiate a chargeback forever. There are various deadlines and time frames that are non-negotiable. Keep in mind that the chargeback process can extend over several months. For that reason, it’s in your best interest to file your dispute as quickly as possible after you made the transaction, and thereafter to promptly respond to communication from us or your bank.