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Welcome to the MyChargeBack Knowledge Centre. Comprising multiple informational resources, the MyChargeBack Knowledge Centre provides you with a wide variety of useful information on complex dispute resolution, card-not-present transactions, consumer protection, and chargebacks.
What is the ‘unauthorised use’ of a credit card or debit card? What genuine mistakes can appear on a monthly statement? What are ‘grey’ charges? How can a cardholder minimise the aggravation of dealing with a transaction dispute? Will the credit card networks investigate disputes? MyChargeBack provides you the answers to these and other questions about debit and credit card disputes.
For a more intensive analysis of a specific topic, we invite you to download a MyChargeBack White Paper. The White Papers we are currently featuring are entitled:
The Chargeback Process Is Broken: Here’s How It Can Be Fixed
Leveling the Playing Field: Rethinking PSD2 from a Customer-Centred Perspective
Network Effect: The Consequences of COVID-19 on Banking, Commerce, and Consumers May Be Permanent and Profound
Will the Credit Card Industry Be Affected by the Coronavirus?
MyChargeBack invites you to listen in as our in-house experts provide their professional insight and analysis regarding major issues that cardholders, merchants and bank dispute departments deal with on a daily basis. Our podcasts are also your opportunity to get to know us.
From time to time MyChargeBack will take to the airwaves to discuss with you a specific complicated issue that requires more than a web page to adequately cover. You are welcome to view our latest webinar and join future ones, which we announce in advance both online on our Webinars page and in our What’s New at MyChargeback newsletter.
The use of a credit card or debit card is governed according to a written agreement with the issuing bank. The agreement is a type of contract. Once you sign it you are not only provided with the card. You also become obliged to obey a set of rules and, in exchange, you obtain a set of rights. Of course, banks also provide merchant accounts. These allow the merchant to accept your credit or debit card and enable you to pay with it. MyChargeBack is pleased to provide you with an overview of your cardholder rights and obligations.
We include in this section as well our list of reputable national financial regulators. These are official governmental oversight agencies that license and monitor brokerages, banks and other financial institutions.
You can and should consult with your national regulator to verify that any investment opportunity you are considering is properly licensed in your country. If it is not, then go no further. Consider that a red flag. Regulators are also an appropriate address for filing complaints regarding financial service providers they do license and supervise.
Keep in mind that financial service providers such as brokerages that are headquartered abroad must have a locally-issued licence to service residents of your own country. Inquiring with the regulator in the country in which the service provider claims to be registered is insufficient because, in all likelihood, it will not necessarily know the answer to that question. You must inquire with your own national regulator to obtain an authoritative response.
Finally, you’ll notice that, out of necessity, we mention on this website certain professional terminology commonly used by banks, credit card networks and government agencies. Just in case you’re not familiar with them and their precise definitions, you will find here in our Knowledge Centre a comprehensive Glossary of Terms.
MyChargeBack UK provides free initial consultations. If MyChargeBack UK is engaged to assist with the processing of a chargeback or other fund recovery service, it will be offered to you on a no-win, no-fee basis, and as part of the claims management service for which the company is authorised and regulated by FCA. Certain QFL services, such as cryptocurrency blockchain analysis and cyber investigative services, fall outside the scope of QFL’s regulated activities and, therefore, will not be subject to regulation by the FCA. The preparation of such reports may be subject to retainers and/or fees. Please note that QFL does not offer any financial or investment advice.
The correspondence address for QFL is 21 Bedford Square, London WC1B 3HH, United Kingdom.
MyChargeBack UK regards phishing and spoofing attempts against our clients very seriously. We advise you to verify that the email you receive from MyChargeBack UK is indeed sent from mychargeback.co.uk. If you are sent any type of communication carrying our name that looks suspicious, please forward a copy to us at [email protected]