The first chargeback type is for debit or credit card fraud. This is simple to prove and easy to understand. If you lose your credit card and someone picks it up and starts to make purchases, that’s fraud. You’re not responsible because this is a case of an unauthorised transaction. If you report the loss to the issuing bank it will then credit your account, subject to local law. In the United Kingdom, for example, the law limits your liability to a maximum of £50. If the fraudulent charges were the result of your negligence by ignoring card security, however, you may be held responsible for the entire sum.
Another example of credit card fraud is if you use your credit card to purchase a specific item that is not delivered as contracted. Say, for example, you buy a new computer equipped online. You clearly specified its technical specifications. Then, after you accept delivery, you open the box and find it contains an inferior model. Or a used one. Or a toaster. You did not receive the item you authorised. You call the merchant but they deny sending you the inferior model. Or the used one. Or the toaster. They just won’t help. In such a case the merchant defrauded you. Your bank will readily acknowledge a credit card dispute and agree that it should reverse the transaction. You clearly deserve a chargeback.
The second of the two chargeback types for a service that is not provided as contracted. Generally, it is far more difficult to justify a chargeback when it’s service–related.
After all, unlike a clear-cut case of credit card fraud, you are not disputing that you authorised the purchase. You admit that you did. And you are not disputing that the merchant provided a service. What you are claiming is that the precise service you contracted was not provided by the merchant. But can you prove it?
That challenge is much easier said than done. After all, you signed a contract. You also probably supplied the merchant with a series of additional documents to establish your identity. That means he can cite them to prove that you willingly entered into a business relationship with him and knew exactly what you were doing.
In all likelihood, a number of months went by before you realised that you did not receive the service you contracted. You didn’t alert your bank immediately, like you would if you lost your credit card or fell victim to credit card fraud. And if that’s the case, the bank will remind you that there is a deadline for filing a credit card dispute. To clarify whether you are eligible, the bank may request additional information that you may not readily have at hand. And if you cannot provide that documentation in the time frame required, it will not be able to assist you in your dispute resolution case.
This is where MyChargeBack comes in. We know the rules. We know the difference between chargeback types. When possible, we also know how to resurrect a credit card dispute beyond the standard deadline. And that’s why you need MyChargeBack on your side.
MyChargeBack has cooperated with over 800 banks internationally on behalf of its clients. Our strategically-crafted arguments are presented in the language bankers understand. Our promise to you is this: We will invest 100% of our effort in your case and fight for you throughout the entire process.