Network Effect: The Consequences of COVID-19 on Banking, Commerce and Consumers May Be Permanent and Profound
Bank dispute departments are tasked with processing chargebacks pertaining to the credit cards they issued. These departments were already swamped before the shutdown. This will only get worse as volume increases even as staffing grows tighter.
Quandrance Finance Ltd is authorised and regulated by the Financial Conduct Authority as a claims management company. Firm Reference Number: 838260
Regulated by the Information Commissioner’s Office in Respect of the Data Protection Act 2018, Number: ZA453504
You do not need to use a claims management company to make your complaint to the financial firm. If your complaint is not successful and you reside in Great Britain, you can refer it to the Financial Ombudsman (FOS) and the Financial Services Compensation Scheme (FSCS) for free if you wish for them to review your case, providing you have approached the financial firm first and the subject matter of your complaint against the financial firm falls within the remit of the FOS.